PayLedger

HELP CENTRE

How can we help?

Answers to common questions about accounts, applications, notices, security and pricing.

HELPFUL ANSWERS

Common questions.

Clear answers before you commit.

What do I need to get started?

Start with your company details, subcontract information and payment terms. Tracker can be used to record applications received by email. Contractor plans include an invited subcontractor workspace. Contact our team if you would like help choosing a plan.

Where is my data stored?

PayLedger uses hosted cloud infrastructure for application and database services. Access is controlled through authenticated accounts and company-level permissions. Contact support for current hosting-region, retention and data-processing details before making a procurement decision.

What does PayLedger do with my documents?

Documents are used to support the subcontract and payment workflows you choose to use. We do not describe document processing as legal verification. Any automated or AI-assisted features will be identified separately with their availability and limitations.

Is PayLedger legal advice?

No. PayLedger is a commercial administration tool, not a solicitor or adjudicator. Your team remains responsible for checking the signed subcontract, statutory obligations, notice content, service method and payment deadlines.

What does it cost, and what happens when a trial ends?

Our indicative monthly plans start at £19.99 plus VAT for Tracker. Starter, Professional and Business are priced by contractor company; Enterprise is quoted individually. Trial duration and post-trial billing arrangements will be confirmed before activation.

Are subcontractors charged to submit applications?

Invited subcontractors can use the portal without a separate subscription under eligible contractor plans. The Tracker plan is for contractor-side manual recording and does not include a subcontractor portal.

Can PayLedger send Payment Notices automatically?

PayLedger supports payment workflow records and printable notice drafts. Automatic notice delivery and fully automated deadline enforcement should not be assumed to be available. Notices must be checked and served in accordance with the relevant contract.

How do I get help?

Email support@payledger.co.uk for technical or account support, or info@payledger.co.uk for pricing, demonstrations and general enquiries. Please include your company name and a short description of the issue; do not send passwords.

Need a hand?

Our team can help with access, account enquiries and using PayLedger.

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